1. Shipping

We ship worldwide from New York, NY.

All orders are processed within 7 business days.

Once shipped, you’ll receive a tracking number via email.

• Domestic (U.S.): 3–7 business days

• International: 7–15 business days (customs may vary by country)

2. Returns & Exchanges

Due to the limited nature of our drops, all sales are final.

However, if you received a wrong item or there’s a quality issue, hit us up within 7 days of delivery — we’ll make it right.

3. Sizing Support

Not sure which size to pick?

DM us on Instagram (@jomolab) or email us — we’ll walk you through it.

Every jacket has been tested on real people in the streets, not showroom mannequins.

4. Order Updates & Tracking

Once your order is fulfilled, you’ll automatically get an email with your tracking info.

If you didn’t receive anything, check your spam folder or contact us at support@jomolab.com.

5. Lost / Stolen Packages

We are not liable for packages lost or stolen after they are marked as delivered.

We strongly recommend using a secure delivery address or adding signature confirmation during checkout (when available).

6. Customs & Duties

For international orders, customs fees may apply depending on your country’s regulations.

We are not responsible for any extra import charges.

7. Peace of Mind

Our jackets are worn by those who lead, protect, and build.

You’re not just buying gear — you’re joining the JOMO mission.

If anything feels off, reach out.